Cancellation Policy
Plans change, and that's understood. You can reschedule or cancel your appointment up to 24 hours in advance at no charge. However, for cancellations within 24 hours or missed appointments, your deposit will not be refunded. In the unlikely event that your massage therapist cannot make the session, your deposit will be fully refunded. This cancellation policy helps manage the schedule effectively and ensures that the therapists' time is respected. When you book an appointment, that time slot is reserved specifically for you.
Plans change, and that’s understood. To respect both your time and mine, appointments may be rescheduled or canceled up to 24 hours in advance at no charge.
Cancellations made within 24 hours of your appointment and missed appointments will result in the deposit being forfeited. This policy helps protect reserved treatment time and supports a smooth scheduling experience for all clients.
If something unexpected comes up, please reach out as soon as possible. I’ll always do my best to help when I can.
Quick policy overview
24+ hours’ notice — You can cancel or reschedule with no penalty.
Less than 24 hours’ notice — Your deposit is non-refundable.
No-call / no-show — Your deposit is forfeited.
Why this policy is in place
Each appointment is reserved specifically for you. Late cancellations and missed visits make it difficult to offer that time to another client in need of care. Thank you for understanding and honoring the scheduling policy.
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